The All-New Fortuna Dynamics Furniture Retail Management System The Castle Furniture Retail Solution is a single product powered by Microsoft Dynamics NAV, offering complete integration with Microsoft Office, including Word, Excel and Outlook.

SHOWROOMS

• Sets up special campaign pricing with start and finish dates. These can be preloaded onto the system in bulk from Microsoft Excel.
• Provides campaign monitoring and helps you to manage & audit pricing to comply with Trading Standards regulations for promotions.
• Easy to use and provides high quality documentation including letters, confirmations Purchase Orders and pricing tickets.
• Integrates data into Ticketwriter.
• Manages Sales commission reporting.
• Access rights and views of the system tailored to each role, ie Sales, Admin, Management etc.
• Each Sales team member can have their own pre-determined flexibility with pricing and Manager authorisation of orders meeting pre-determined criteria.
• Can instantly add variants and options when placing customer orders to build the specification and sales price on the printed Order Confirmation.

WAREHOUSE

• Shows stock availability and assigns stock to a sale.
• Goods are labelled at point of delivery from manufacturer with barcodes for ease of tracking through Warehouse.
• When goods come in they can be barcoded and address labelled with the end customer’s details.
• Route planning and Van loading are efficiently managed, with the Route Manifest and Delivery Documentation being automatically created.
• Stocktaking becomes easy as goods can be scanned from a distance.
• Automatic scheduling of delivery routes enables greater confidence in delivery times and happier customers.
• Able to send delivery notices and notification of delays via email and SMS text message.
• Pre-payment prior to shipping is completely managed.

MANUFACTURER

• PO to Manufacturer can be automatically raised and sent to Manufacturer when the Sale is completed.
• Invoicing and Payments are managed electronically.
• System emails to Manufacturers and Customers are sent from employees’ email addresses for improved communication and accountability.

Furniture Q & A

Q. If we went ahead with the new ‘Fortuna – Pay As You Go’, how much downtime could we expect?
A. Castle’s Hosted Data Centre, utilises the latest virtualisation technology to provide complete protection and high availability of you systems. You can expect systems availability of 99.85%.
You are in a much safer situation than if you depend on your own on premises based solution unless you heavily invest in a high availability server solution.

Q.   If we had ‘Fortuna – Pay As You Go’, I would be worried about our internet connection going down.
A. Don’t worry, if the worst was to happen, you can be back up and running using mobile 3G dongles These can be available at £20 per user on a pay as you go basis.

Q.   We have been thinking of going automated for a long time, but it looks expensive?
A. This is not as expensive as you might think, from £159* per user per month, you can be using a fully integrated system that will provide return on investment through improved processes, greater efficiency and superior customer service

Q.   Who else is using Fortuna?
A.  Gillies of Broughty Ferry in Dundee, Perth and Aberdeen. Arighi Bianchi in Macclesfield.

Q.   We have a bespoke system already and have invested heavily in this for years.  It’s not perfect and we have some challenges.  How easy would a changeover be?
A. Castle’s PQIS implementation methodology ensures your business isn’t disrupted during the switchover; Castle’s highly professional team would take ownership of the project and be with you every step of the way.
We would need to import your product catalogue and your customers on to Fortuna. This is not as difficult as you may think as we have a number of tools to help us with the conversion process.

Q.   Getting a system in place looks like it would take a lot of time?  How long would it take us to load our catalogues of suppliers?
A. Castle has arrangements with most  major manufacturers  including cabinet, upholstery, bedroom, kitchen, flooring. Manufacturers include for example Ekornes, Ital, Ercol, Sealy, Bakerbedford. This is a service that Castle can provide free of charge on these manufacturers.

Q.   Which areas of the business would Fortuna look after?  We have a Warehouse located 5 miles away, would it incorporate this?
A. Finance, Sales floor, marketing, back office, warehouse and deliveries, web sales, and customer services.

Q.   How would getting a new system improve customer services?
A. Fortuna has a built in CRM system that takes you through each step of the sale. It remembers every customer and the dimensions of their rooms and their buying history to help you help them. It ensures they receive their goods quicker, can keep them up-to-date on the progress of their order and enable you to give them approximate delivery times, plus much more.
When there is a problem with the goods Fortuna has a full services support system which will allow you to manage the customer’s issues and record all the steps along the way to resolution.

Q.   We are not used to working computers?
A. Less training is required for Castle Fortuna NAV as it is highly automated and if users are familiar with Microsoft Office, then they will be able to transfer those skills into using Castle Fortuna NAV, as it is based on Microsoft Dynamics NAV. Training and hand-holding support is all part of the implementation package and we ensure that you and your teams are confident users.

*Inititial set-up fee is required.